MODERN | PROFESSIONAL | CARING
Caring for all your family's dental needs
Quality NHS & Private CARE. We are here to HELP.
All patients are able to access any practice and our Urgent and Trauma Dental Centres for emergency care.
Notice to Patients
All our dental practices will be closed on Monday 30th March 2026 to allow our team to attend the funeral service of our founder and senior partner, Mr John Plummer.
We will reopen as normal on Tuesday 31st March. For urgent dental emergencies (such as swelling, uncontrolled bleeding, trauma, or severe pain), please call NHS 111.
Thank you for your understanding.
The Partners & Team
If you are looking for quality and experience?
We are a well-established family-run dental practice since 1971 and aim to provide quality NHS and Private dental care to the highest standards for you and your family.
It is our philosophy to promote dental health care with an emphasis on prevention, education and cosmetic dentistry thereby offering you more treatment options and patient choice. John G Plummer & Associates Dental Practices is registered with the Care Quality Commission (CQC). >> See below and Visit our CQC page here cqc.org.uk
READ MORE Â >>
We're a part of your community
We’ve been a family dentists for generations of residents in Norfolk and Suffolk. We provide outstanding dental care for people across 10 NHS and 3 Faces & Smiles locations. From routine checkups to dental implants, orthodontics and elective cosmetic procedures, our patients trust John G. Plummer to look after their oral health. Interested in joining the John G. Plummer family? Local jobs available. Join our amazing team.Â
Introducing Our Advanced Paediatric Dental Service!
At John G Plummer & Associates, we understand that a child’s dental experience can be overwhelming. Dental anxiety or the need for unique behavioural management techniques can pose challenges for both children and parents. That’s why we are thrilled to introduce our new and advanced paediatric dental service, designed to make your child’s dental visit an stress-free and comfortable one.Â
Our fast track service is available for Orthodontic patients.
This service is offered a fast-track orthodontic extractions for children and is an alternative to long wait times.Â
We ensure your child receives timely, effective dental care, reducing anxiety and speeding up the overall orthodontic treatment process. This approach is designed to enhance your child’s dental health and comfort.
New Angel Aligners
Experience the future of orthodontics with Angel Aligners – a clear, comfortable, and convenient way to achieve the radiant smile you’ve always wanted. Say goodbye to bulky metal brackets and wires, and embrace a modern approach to smile correction.
About your check-up
We look forward to seeing you at your next regular appointment.
If you have a dental emergency, please call us at our opening times for a sameday appointment (limited spaces available). Call 111 if out of hours.
 Your safety is our priority
– infection control and decontamination meet national standards.
 – We explain all treatment options and costs before you decide.
– We welcome feedback and strive to improve our services.
Where possible, we welcome patients with additional accessibility needs and will do our best to support you. Please let our team know in advance so we can make suitable arrangements.
– Patients with disabilities
– Translation or communication aids on request
– Appointment flexibility where possible
Services​
Plummers offers a comprehensive range of dental procedures, from simple scale and polish to the most difficult surgical cases. Look at our services below for more information on how we can transform your oral health.
Dental Emergencies: If you need urgent dental care outside practice hours, call NHS 111 or visit NHS 111 online.
See our more information about Emergencies. See below for Dental Trauma
Can you mix NHS and Private treatment?
Simply Yes, you can choose to pay privately for treatments which the NHS doesn’t cover, such as dental implants, orthodontics, facial, teeth whitening, cosmetic veneers, fillings, etc. Just talk to your dentist for more information. This still allows you to receive continued NHS care.
Track a Referral
This system enables you to check the status of a referral. You need to know the URN of the referral. You dentist will provide this for you.
Knocked out a tooth?
It is important to get treatment immediately for the best outcome.
Get to know me
Learning, physical or mental difficulties? Help us to learn more about you, so that we can enhance our care for you. Please complete the online form.
Children & Families
We treat patients of all ages and stages of development, ….
Yes, we can block schedule appointments on the same day for optimal convenience.
All parents and guardians are advised to ensure that young children in their care are taken to see the dentist as soon as their first teeth comes through, and before their first birthday.
Gentle NHS Care
We are passionate about preventative dentistry…
We encourage routine dental examinations and hygiene visits and offer fluoride treatment, diet advice and brushing techniques… for both adults and children.Â
We understand that some people suffer from anxiety when visiting the dentist and we hope we can make visits less stressful. If you are anxious, please let us know, so that we can help you.
Our award winning Oral Health Promotion Service offers free education and training to ….. Read more
Minor Oral Surgery Service (MOSS)
Your general dentist will refer you for complex surgical treatments
You can check the status of a referral. You need to know the URN of the referral. This a 10 character alphanumeric code that your dentist will have provided you with or has been sent to you via text message. CLICK HERE>>
Background: Oral surgery referrals from dentists have increased and placing increased pressure on finite hospital resources (Secondary Care). This service has been developed by NHS England and Local Area Teams whereby Primary Care Specialist Oral Surgeons and Dentists with special interest can provide care for selected patients at reduced waiting times and similar levels of quality and patient satisfaction. These clinicians have been appointed as they have the appropriate level of training and experience. This is a non-urgent service  and cannot provide general anaesthetic ( put patients to sleep).
Dentists can do a large number of surgical interventions in the mouth. The term “Minor oral surgery”refers to smaller operations and include removing wisdom teeth, impacted teeth, and severely broken-down teeth, roots, as well as apicectomies, biopsies and other procedures.Â
Within our service our oral surgery is largely carried out by Specialist Oral Surgeons and well as Dentists with a special interest and advanced training in Oral Surgery (DwSI). The dentists providing the treatment have gained the necessary skills and experience by receiving training in Oral and Maxillofacial Surgery Departments in various hospitals. They are all registered with the General Dental Council.
The service provides a range of oral surgical procedures for patients referred by their general dental practitioner. Patients are usually referred for the removal of teeth which the referring dentist has assessed as having a higher complexity and requiring more advanced treatment than they could provide themselves in order to offer you the best care. Â Â
Procedures are usually carried out using routine local anaesthetic (injections) although sometimes sedation can be provided if necessary. Our service cannot provide minor oral surgery treatment under general anaesthetic (when you are put completely to sleep), only your local Hospitals can as they have the necessary equipment and support team in the building. Patients requiring this form of treatment must be referred to the Oral and Maxillofacial Surgery Department at the relevant hospital. Your dentist is able to make this referral if appropriate.  Â
Periodontics
We can help you manage your gum disease. The British Society of Periodontology recommends you to “Say no to bleeding gums”.
The first stage in treating periodontal disease is the consultation appointment. which involves a detailed examination of the gums , x-rays if necessary and a lifestyle investigation to highlight risk factors. Once a diagnosis is established a periodontal plan for treatment can be devised.
Basic gum therapy involves working with you to enhance your home care, reduce risk factors and clinically involves a course of non-surgical therapy. This is intensive cleaning under the gums into the pockets (gaps between the teeth and gums), under local anaesthetic to provide a clean tooth surface and allow the gums to re-heal.
Basic periodontal is available on the NHS. Your dentist may refer you to a private periodontist if your condition is more advanced.
If you have concerns our team would be happy to offer you a consultation.
Periodontists are trained in treating periodontal disease and cosmetic gum surgery. They receive up to three additional years of additional training in periodontal disease treatment in both non-surgical treatments and periodontal plastic surgery procedures. Periodontists are also highly experienced in replacing missing teeth with dental implants.
Examples of treatments provided;Â
- Non-Surgical Treatments
- Gum Graft Surgery
- Laser Treatment
- Regenerative Procedures
- Dental Crown Lengthening
- Dental Implants
- Pocket Reduction Procedures
- Plastic Surgery Procedures
Take a self test. Click here
Our thanks and accreditation to www.periodontal-health.com/CC BY-NC-SA 4.0
Training Centre
Endodontics
Root canal treatment is an attempt to save and repair teeth…
When infection reaches the centre of a tooth, root canal treatment may be necessary to treat the infection and save the tooth.
Bacteria can invade the tooth through a number of ways:
- By damage such as a fall or injury during sports
- By untreated tooth decay
- By problems with fillings
Once infection enters the tooth, it can multiply within the soft pulp inside. You’ll feel severe tooth ache, especially when eating or drinking hot or cold foods, and chewing will most likely be painful. The tooth itself may also become loose!
As the pulp dies in the tooth, the pain often subsides, leaving patients thinking that all is well again. In fact, the infection may have spread into the root canal system. This can lead to further pain, and the tooth darkening in colour as well as painful facial swelling.
Root canal treatment is carried out by your dentist over 2 or more appointments.
The dentist removes the inflamed or infected pulp, carefully cleans and shapes the inside of the root canal, then fills and seals the space. A restoration is placed on the tooth to protect and restore it to full/ partial function. After restoration, the tooth continues to function like any other tooth but may change colour due to the loss of nutrient supply to the tooth.
Root canal treatment is usually successful at saving the tooth and clearing the infection.
Approximately 80-90% of root-treated teeth survive for 8 -10 years.
Having a crown fitted to the tooth after root canal treatment is important for improving tooth survival rates.The survival of your tooth depends on a number of factors, including:
- how much of the natural tooth remains
- how well you keep your teeth clean
- the biting forces on the tooth
But if an infection does return, the root canal treatment could potentially be repeated.
If the work is particularly complex, your dentist may refer you to a Dentist with Advanced training in root canal treatment or or Specialist, known as an endodontist.
Cosmetic Dentistry
Don’t hide your smile – show it off! Our cosmetic dentistry services will reveal the true beauty of your smile. From whitening to colour-matched fillings, we can give you something to smile about.
Orthodontics
We offer Specialists orthodontics care. It’s never too early or late to get the smile you want! From teens metal braces to Adult INVISALIGN clear aligners, there are great options for you….
NHS orthodontic assessment is available to all children under the age of 18 and treatment may be offered to those who meet the criteria set by the NHS using the IOTN scale for treatment need. This requires an orthodontic referral from your dentist.
Private orthodontic treatment is more affordable than you think and treatment is available to all patients, both children and adults. Consultations are available with our specialist orthodontists before any treatment is planned or offered. Our full range of brace options available include fixed braces both metal and clear braces (Clarity), hidden lingual braces (incognito) along with removable braces and popular clear aligners (invisalign).Â
Dental Implants
We can replace missing, dead or damaged teeth with implant devices that are securely anchored to your jaw. No more dentures or bridges that are awkward to maintain, this is as close as it comes to having your own teeth.
Facial Rejuvenation
Reveal a more radiant you, with our range of non-surgical facial rejuvenation treatments. Dermal fillers, chemical peels, Botulimun toxin A, hydra facial treatments, nano pen and cryogen. Â Expertly administered by our facial aesthetics team.
Teeth Whitening
Discover our teeth whitening options for healthier-looking whiter teeth…
Welcome, how may we help you?
- CBCT 3D Scan
- Children's Dentistry
- Cosmetic Dentistry
- Dental Implants
- Dentures
- Dental Trauma treatment
- Endodontics
- Emergency Care
- Facial Rejuvenation
- Gum disease
- Regular Care
- Repeat Fluoride prescription
- Minor Oral Surgery & Sedation
- Oral Cancer treatment pathway
- Orthodontics, Invasilgn, Incognito, Ceramic braces
- Preventive Care
- Sedation
- Teeth Whitening
- TMJ, Bruxing, Clenching, Mouthguard appliances
- Dentist Referral Form
- Dentist CBCT/OPG referral Form
- Dentist L2 MOSS referral
- Dentist Foundation, VTE, PLVE Training
- Dental Nurse Training
- Dental Job Opportunities
- Dental Seminars
- __________________________
- Happy Smiles Club
If we have spare capacity, we are happy to provide patients with NHS dentistry. We will require your NHS number, proof of address and if you are exempt from NHS dental charges, proof of your exemption.
Many people are eligible to receive free dental treatment via the NHS, typically your treatment is free if you:
- are under the age of 18
- aged 18 and still in full-time education
- pregnant or have had a baby in the last 12 months
- either you or your partner receives Income Support
- either you or your partner receives an income-based Jobseeker’s Allowance
- either you or your partner is entitled/named on a current Tax Credit certificate
- either you or your partner receives Pensions Credit, Guarantee Credit
- hold a valid HC2 certificate
- hold a valid HC3 certificate (partial exemption)
- receiving Income Related Employment and Support Allowance
- Universal Credit
Please ensure that you bring proof of your exemption to each new course of treatment, including routine examinations.
If you become exempt during a course of treatment, please inform our team.
Please see the updated list NHS Choices
Your personal NHS dentist will primarily carry out a full examination of your mouth, teeth and gums, after which they will explain the treatment you require, if any, and the options available to you including the costs that may be associated with the work.
Typically we ask for the same commitment from NHS patients as we do our private patients, and that is if you do need to cancel or change your appointment that you give us at least 24 hours prior notice (Please do not rely on automated reminders). If you fail to keep or cancel (within 24 hrs prior notice) 2 consecutive appointments, we reserve the right not to offer you any further appointments or treatment on the NHS.
Since April 1 2006, your local NHS Area Team has been responsible for out-of-hours care and commission services for the whole community. This provides a central point of access for urgent and out-of-hours dental care in your area. If you experience an emergency out of hours, please tel 111 or visit the NHS Choices website.
For Dental Trauma, Tel 0333 240 1311 Hours: Mon-Sun 6 am-9 pm
Our Dental Practice is registered with the Care Quality Commission (CQC) to provide regulated dental services in England.
Registered Provider: John G Plummer & Associates Dental Surgeons
Practice Type: Dental Practice (Primary Care)
Services: NHS and Private Dental Care
Registered manager: Dr Brian P. Robertson
All of our practice locations are individually registered and inspected to ensure they meet the fundamental standards of quality and safety.
You can view registration details and inspection reports for each location by visiting the CQC website and searching for the practice name or entering the practice postcode.
Practice Locations
Great Yarmouth – NR30 2QP
Bradwell – NR31 8HB
Caister-on-Sea – NR30 5AQ
Gorleston – NR31 6PF
Hemsby – NR29 4EW
Lowestoft – NR32 4PH
New Costessey – NR5 0AB
Oulton Broad – NR32 3AZ
Thorpe St Andrew – NR7 0UD
Wymondham – NR18 0RF
Faces & Smiles (Norwich) – NR7 0SR
Services We Provide
We provide a wide range of general and specialist dental services, including:
– NHS and private dental examinations and treatment
– Preventive and routine dentistry
– Restorative dentistry
– Cosmetic dentistry
– Dental implants
– Orthodontics
– Children’s dentistry
– Dental hygiene services
– Facial aesthetics
Services may vary by location.
Patient Groups
We provide dental care for:
– Adults
– Children
– Older people
– Patients with additional needs or disabilities
We aim to make reasonable adjustments to support patients with physical, sensory, learning or communication needs.
How We Deliver Safe and Effective Care
We are committed to:
– Maintaining high standards of infection prevention and control
– Ensuring all clinicians and staff are appropriately trained and registered
– Gaining valid informed consent before treatment
– Using evidence-based clinical guidelines
– Regular auditing and quality improvement
Leadership & Governance
Each practice operates under clear leadership and governance arrangements.
– Day-to-day management is overseen by a Practice Manager
– Overall governance and complaints handling are overseen by the Responsible Person and Partners
– Staff receive ongoing training, supervision and support
– Policies and procedures are regularly reviewed to ensure compliance with regulations
Patient Feedback & Complaints
We welcome patient feedback and take all concerns seriously.
– Complaints can be raised locally with the Practice Manager or via Head Office
– We aim to acknowledge complaints within 3 working days
– Learning from complaints is used to improve our services
Accessing Urgent Care
During practice opening hours, patients should contact their local practice.
Outside normal hours, NHS patients can contact NHS 111 for advice and urgent dental care.
Our Commitment
We are committed to:
– Â Treating patients with dignity and respect
– Â Providing safe, effective and person-centred care
– Â Being open, transparent and accountable
– Continuously improving our services
If you’re unhappy with any aspect of your care, please speak to our Practice Manager or see our Complaints & Feedback (NHS & Private) on our Patient Information Page for a clear process.
John G Plummer & Associates Dental Practice is committed to safeguarding children, young people and vulnerable adults.
All staff receive appropriate safeguarding training and understand their responsibilities to raise concerns promptly. We work in line with national safeguarding guidance and local safeguarding procedures to help protect patients from harm.
If you have any safeguarding concerns, please speak to a member of our dental team or the Practice Manager.
Norfolk Safeguarding Children Partnership tel:01603233409
Norfolk Safeguarding Adults Board tel:0344 800 8020
Our Practice Safeguarding Leads are Drs Sue Plummer & Andy Bell.